Talk to AlMeswak's receptionist, in Arabic or English.
Tap the orb and speak. Ask to book a cleaning, find a branch, check a price or make a complaint. It's the same agent that would answer AlMeswak's phones.
It handles the calls your reception gets all day.
It works out what the caller wants from their first sentence, deals with several requests in one call, and always handles a possible emergency before any admin.
Book appointments
Gets the service, city and branch, checks real availability, offers up to three slots and confirms before booking.
Reschedule & cancel
Verifies the patient, finds the existing booking and only confirms once the system reports success.
Find a branch
Matches a neighbourhood to the closest branches, even when names are pronounced differently, and checks live hours.
Prices & offers
Quotes only from the approved price list, and explains when the cost depends on a clinical assessment.
Treatment questions
Explains AlMeswak's dental, skin and laser services in plain language without diagnosing anyone.
Complaints
Listens, apologises, records the complaint and routes it to the right team, without arguing or promising compensation.
Human handoff
Transfers to staff on request, or arranges a callback if the transfer fails.
Emergency triage
Spots red-flag symptoms and sends the caller to emergency care at once, never into a booking flow.
A Saudi receptionist, not a call-centre robot.
It speaks professional Arabic and fluent English, and switches between them naturally the way Saudi callers do. If a caller asks for one language only, it sticks to that one.
- Short replies, one question at a time
- Keeps dates, prices and booking details unambiguous
- Says honestly that it's AlMeswak's virtual assistant
- Stops talking the moment the caller interrupts
Knows the full AlMeswak catalogue.
It recognises 41 treatments across both specialties, then checks whether a specific branch offers one before promising it.
Branches across the Kingdom, matched by neighbourhood.
A caller says "north Riyadh" or "near Alyasmeen" and the agent narrows it to two or three branches, then checks the live directory for the address and hours. Tap a region to see its branches.
From "I need a cleaning" to a confirmed slot.
Understand the service
Remembers what the caller already said instead of asking twice.
Pick a branch
City, then area, then two or three suitable branches.
Check real availability
Checks that the branch offers the service and pulls open slots from the scheduling system.
Confirm & book
Reads back the service, branch, date and time, then books once the caller says yes.
Safety first, then the sale.
Its priorities are fixed: patient safety, privacy, accuracy, resolving the request, and only then converting the booking.
No diagnosis, ever
It doesn't diagnose, prescribe or reassure callers that pain or swelling is normal. Red-flag symptoms go straight to emergency care.
Never makes things up
No invented prices, discounts, doctor names, appointment slots, booking references or insurance coverage. If it can't verify something, it says so.
Privacy by default
It collects only what the booking needs and verifies the caller before touching any record. No ID numbers or medical history unless the approved workflow requires them.
Honest about being AI
Asked if it's a person, it says it's AlMeswak's virtual assistant.
No pressure selling
No pushing cosmetic treatments and no false urgency to drive conversions.
Confirms only real results
A booking, cancellation, transfer or SMS counts as done only when the system confirms it.
Plugs into the systems you already run.
It connects to your scheduling system, price list and CRM (Microsoft Dynamics or similar) through authorised integrations. Until live booking is connected, it tells callers the team will confirm the appointment, so it never claims a booking that hasn't happened.
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Ready to hear it on a real call?
Try a booking, a price question, a complaint or an emergency, in Arabic, English or both.